Why outsource to a Filipino Call Center?

It is profitable to outsource inbound customer services to any Philippine call center 

It is certainly a very lucrative proposition to outsource inbound customer support to Philippines following the spiral development of the country’s call center industry. Outsourcing has become so popular in Philippines due to the presence of highly qualified professionals who’re fluent in English, capacity to handle multiple services, world class infrastructure and facilities alongside quality telecom connectivity. These days, call centers in Philippines are amongst the leaders in offshore client service providers. All your requirements will be fulfilled if you pick a Philippine call center to be an offshore partner.

Reasons to get your inbound calls outsourced to Philippines

Your company’s customer delivery service may be controlled by various factors e.g. labor costs, increasing rates of attrition amongst personnel who’re offering technical support, prohibition concerning infrastructure and resource limitations. There are a few good advantages of getting your inbound services outsourced to a Philippine call center e.g. technical support, web customer service, direct marketing, registration services, conducting surveys and taking orders.

 Outsourcing inbound call centers have a few advantages

1. Languages

Philippines hold one of the largest populations of English-speaking people in the world. All over Philippines business gets transacted in English. The nation accounts for certain major languages used in modern day business e.g. French, German and Spanish.

2. Manpower

Philippines call centers are also quite big in terms of technical manpower. The availability of customer care professionals who’re fluent in English, computer proficient and educated has strengthened the industry.

3. Security and Reliability

You can depend on the quality of work force across various call centers in Philippines. Apart from delivering world class quality they’re also known for quick delivery. On one hand they’re offering services to a growing number of countries across the globe, and on the other they’re living up to global security standards and quality.

4. Infrastructure

• The network of telecommunication in Philippines allows data and voice to be transferred at a high speed round the globe.
• Easy internet access is availed to all technical support executives so that they may access account information, knowledge base, FAQs and online tracking systems.
• Dedicated and quick internet connectivity.
• World-class call center technology.
• Desks that are 100% automated with upgraded computerization.
• 24x7 customer support through flexible timings and continuous power supply.
• Government policies that seem quite liberal towards different call center operations.
• Cost-competitiveness is highly maintained across all service sectors.

5. Cost Advantages

Support towards inbound customer services is offered at competitive rates when compared with other nations.

6. Pro-activeness of the Government

The Philippine call center industry has received a good thrust from the government due to the recent development in IT and IT enabled services. A few area-specific measures were undertaken:

• Cost reduction of private leased high-speed international circuits.
• Customs and Income tax exemptions for IT enabled service exports.
• Capital investment in world class infrastructure.
• Approval of  important direct foreign investment propositions and key online gateways

7. Stringent selection process to recruit skillful and talented client response representatives

A Philippine call center will look for the following skill sets while hiring people to support your inbound customer services:

• Conversation and accent skills
• Technical degrees, certifications and skills
• Competence
• Call center mannerism
• Online skills
• Sales skills
• Experience on service domain and product knowledge

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