The remittances of overseas Filipino workers had been instrumental in aiding the Philippine economy. Over the years, it accounts for about 10% of the country’s economy and it consistently props up the overall economic growth of the Philippines. While this fact is comforting, it nonetheless comes at a price—what with the sustained exodus of good Filipino workers, with the country’s recurring loss of high caliber professionals who opt to work aboard since “work worth doing” is barely conceivable in the country.
It is with these concerns why the country today is slowly working on to bring OFWs back home. At the onset of such endeavor, the country’s government considers the call center industry as the major job generating sector that could accommodate employment opportunities for OFWs. The industry’s outstanding record of hiring more than 600, 000 direct jobs per year and its overwhelming expansion capacities vouch for the sanity of this proposal.
Moreover, the continued growth and evolution of Filipino call centers is providential for this goal. The emergence of Knowledge Process Outsourcing firms is beneficial in accommodating Filipino professionals who can practice their field by means of process outsourcing. Thus, Filipino engineers, accountants, architects, financial analysts and managers, and the like can now practice their profession in the country. Of course, this goes with higher salary earnings than most local employment available.
While this hope is still illusive in scope, the promising structure of Filipino call centers that attracts both local and international investors opens great possibilities. This can only be made real once policy-based reforms in the country’s labor stature, with a special focus to the call center industry, can be instituted and implemented.
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